Sales & Repairs Administrator

Chelsea Technologies is a market leading environmental sensor company working in a variety of industry sectors, including green shipping, marine science, water quality, defence and agritech. It is an exciting time to join the company, as it grows the sales functions. We are looking to recruit an Administrator with experience of repair order processing/quotation and sales order processing ideally within an engineering/manufacturing environment.   You should be familiar with ERP and CRM systems (full training will be provided). Strong planning and organising skills are essential for this role as is an ability to communicate with colleagues and customers. You should be tenacious/results oriented and have a ‘can do’ attitude.

Sales Administration

  • To progress purchase orders from customers, matching to any existing quotes, inputting to the Company ERP system, ensuring all internal vetting processes are completed and any export control requirements highlighted prior to confirming acceptance of the order.
  • To liaise with the Engineering team regarding more complex customer orders, to ensure all aspects of the products are accurately reflected in the production/ordering process.
  • To coordinate optimal despatch dates with the Production team.
  • To monitor delivery schedules and ensure the Production plans will achieve committed dates, where this is not possible, advising the external customer, sales and engineering staff, if appropriate, in sensitive customer situations, that alteration of despatch dates are necessary.
  • To work with Production on the shipment of equipment to customers across the world, ensuring comprehensive accompanying documentation, strict adherence to export licence regulations/VAT regulations and any drivers handling Company equipment are fully qualified/certificated to handle hazardous goods when required.
  • To contribute to the development of new working processes and practices to improve the efficiency levels of sales order processing across the Company.

Repairs Administration

  • To process all imports through UK customs including purchased goods, goods coming in for repair and goods returning from our Regional offices. This includes using Inward Processing Relief (IPR), Returned Goods Relief (RGR) and selecting tariff codes for purchased goods.
  • To progress goods received for repair by inputting the details into the Company ERP system, ensuring all internal vetting processes are completed and any export control requirements are highlighted prior to confirming acceptance of the goods for repair.
  • To monitor all customer repairs and liaise with the Production Department and customers to manage and meet customer demands.
  • To obtain authorisation for approval if goods are within warranty period
  • To prepare quotations for repaired goods in liaison with the Production Department and process Purchase Orders (PO) from customers.
  • To coordinate the shipment of repaired goods back to customers across the world. This encompasses establishing priorities with the Production team, liaising with external couriers/freight forwarders, ensuring comprehensive accompanying documentation, strict adherence to inward processing relief, export licence regulations/VAT regulations and any drivers handling Company equipment are fully qualified/certificated to handle hazardous goods when required.

Skills

Essential

  • Proven experience of repair order processing/quotation ideally within an engineering/manufacturing environment
  • Previous sales order processing/quotation experience ideally within an engineering/manufacturing environment
  • Familiarity with ERP and CRM systems
  • IT literate (Microsoft Office Suite)
  • Personal drive and enthusiasm
  • Strong planning and organising skills
  • Tenacious/results oriented
  • Proven communication skills both verbal and written
  • Good ability to work with others
  • Ability to influence

Desirable

  • Knowledge of worldwide exporting/export licences
  • Knowledge of import procedures including Inward Processing Relief (IPR)

Qualifications

Educated to A level standard, preferably having studied a Business-related qualification

What else can you tell me?

Location

The Chelsea Technologies offices are in West Molesey, Surrey, and regular attendance in the office is a requirement for this role.

Package

Along with a competitive salary, Chelsea offers a quality pension Scheme, life assurance and 25 days annual leave plus public holidays.

Hours

The role is normally 37.5 hours Monday – Friday 8am-9am – 4pm-5pm with our ‘flexi-hour’ start and finish options and 30 minutes for lunch.

Security Clearance

Chelsea Technologies undertakes defence contracting work and therefore candidates must be suitable for SC security clearance with the UK Ministry of Defence.
Nationality – Please be aware that this role will be subject to security restrictions. This means that factors including your nationality, any previous nationalities held, and/or your place of birth may limit the role that you can perform for the organisation

NO AGENCIES PLEASE

How to apply

Please apply by sending a copy of your CV and a covering letter,  detailing how you meet the above criteria, to ekeegan@chelsea.co.uk using the subject line SALES & REPAIRS ADMINSTRATOR APPLICATION plus your name. Please include details of salary expectation.

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