Customer Service Administrator

Chelsea Technologies is a market leading environmental sensor company working in a variety of industry sectors, including green shipping, marine science, water quality, defence and agritech.   We are recruiting for a highly efficient Customer Service Administrator.

Reporting to:  Customer Support Manager

Responsibilities include but not limited to:

  • Spares account management
  • Customer relationship management
  • Keeping accurate records on CRM system
  • Preparation of Spares quotations
  • Entering data and processing transactions onto the companies ERP system.
  • Answering calls and responding to emails from customers.

Additional responsibilities as needed:

  • Return material authorisation (RMA) processing.
  • Service and calibration requests.
  • Service quotation preparation.
  • Entering, updating and maintaining support tickets.
  • Helping to close out actions within support tickets by coordinating and progressing responses from other departments, colleagues and suppliers to customer requirements to satisfy support tickets.
  • Supporting minimal paper / maximum digital office environment with scanning and file maintenance of documents.
  • Entering, updating and maintaining Sales Orders.
  • Processing Spares Orders
  • Keeping customers regularly informed on order and service progress and status.
  • Liaising with Logistics Manager to get items dispatched

Qualifications

  • Educated to A level standard, ideally having studied a Business-related qualification
  • Excellent knowledge of Microsoft Office, including Excel, Word and PowerPoint with aptitude to learn new software and systems

Experience

  • Customer service experience
  • Previous administrative experience essential
  • Ability to operate/follow business processes

Personal skills

  • Highly motivated and self-driven
  • Excellent organizational skills and attention to detail including ability to prioritize and multitask
  • Excellent interpersonal skills with ability to work with a wide range of people
  • Timely and consistent responsiveness
  • Motivated and self-driven with a can-do attitude and a willingness to learn.
  • A true sense of ownership and passionate about results
  • Excellent verbal and written communication skills
  • Ability to maintain confidentiality and discretion
  • High level of commercial awareness
  • Good time-keeping and perfect attendance in the office

Package:
Along with a competitive salary, Chelsea offers a quality pension Scheme, life assurance and 25 days annual leave plus public holidays.

Hours:
37.5 hours Monday – Friday.  This is an office-based role.

Security Clearance:
Candidates must be suitable for security clearance via MoD UKSV. 3-5 years residency in the UK is essential to obtain clearance.

How to apply?

  • Send a copy of your CV and a covering letter (in PDF format) to Ellen Keegan ekeegan@chelsea.co.uk, detailing how you meet the above criteria, by 6 May 2022. Please provide details of salary expectation.

The company

At Chelsea Technologies we are a diverse and inclusive family of scientists, designers, engineers, manufacturing experts and businesspeople who work every day to deliver new ways for the world to solve problems and protect the environment; and there has never been a better time to join us as we grow and prepare for the next 58 years in business. The culture is open, friendly and inclusive. People are valued and respected as individuals.

Please view our Candidate Privacy Notice  to understand how we look after your personal data during the application process.